Customer service - Fast help with problems & questions
Whether you have questions about your order, product confusion, or a post-purchase concern – our customer service is here for you. We'll help you quickly, friendly, and directly. You won't have to search for anything.
How to reach us
Madalena Ferraro
Customer Satisfaction Associate
Write to us directly at support@thesecretgallery.de – we usually respond within 24 hours.
To the FAQTypical concerns
We take care of:
- Questions about delivery & tracking
- Problems with ordering or payment
- Product defects or transport damage
- Special requests & customizations
- Cancellations & changes before production
Don't see your issue listed? Just write to us. We'll find a solution.