Frequently asked questions about our posters, frames & orders
Our posters are printed on 200gsm premium paper with a matte finish. High-quality, durable, and color-intensive.
You can find our standard sizes in our shop. For custom orders, please contact us at support@thesecretgallery.de .
Yes, all posters are available both framed and unframed. You can select the option directly on the product page.
Usually 2–3 business days. Delays may occur due to strikes, weather conditions, or holidays.
We use DHL Germany for posters and DHL Netherlands for framed posters.
Yes. After shipping, you will receive an email with your tracking number.
We offer all common payment methods:
Yes, please write to us as soon as possible at support@thesecretgallery.de – we can only consider changes before production starts.
Use a soft microfiber cloth and avoid direct sunlight or high humidity. Find more information in our care guide.
The center of the poster should be approximately 145–150 cm from the floor. If there is furniture underneath, we recommend a distance of 15–20 cm.
Unfortunately not at the moment. We're working on it!
Yes, of course! Contact us at support@thesecretgallery.de – we work with over 30 artists worldwide.